Recently stories came out detailing a pretty terrible scheme happening at Disney Land. Prior to their visits, families have been hiring persons with disabilities to be their guides, then while in the park, posing as family of the guides, thereby receiving special treatment and front-of-the-line privileges because they are all visiting together. In the article, a group of investigators went undercover, searched Craigslist, found people advertising their abilities to be guides for Disney Land, hired the individuals, then interviewed the guides after-the-fact to get their takes on what was happening. In these interviews, neither of the guides expressed remorse or ill-feelings about what was happening – they even said they would continue to do it because it was simply creative capitalism.
If you would like to read the whole story (short and worth reading), please click here.
With that being said, the part about this story that I find so interesting is the official comments made by Disney and the president and CEO of the American Association of People with Disabilities (found in the article). Let me reiterate those statements:
Disney – “We find it deplorable that people would hire the disabled to abuse accommodations that were designed to permit our guests with disabilities to enjoy their time in our parks. We have initiated a review of this abuse and will take appropriate steps to deter this type of unacceptable activity.”
American Association of People with Disabilities – “While Disney must move swiftly to train their employees to recognize and stop this abuse, it’s important to note that Disney has a great track record on accommodating people with disabilities. It’s disturbing that nondisabled visitors would take advantage of these accommodations. This situation goes to show that money may buy a lot, but apparently civility and respect are not among those things.”
Let me take a step back for a moment to talk about Aristotle. In his work “Nicomachean Ethics“, among other topics worth reading on, Aristotle spends a lofty amount of time speaking about justice. He defines what justice and injustice are, and more specifically, what it takes for someone to truly be considered unjust or wicked, two words he uses fairly synonymously throughout the section. Of note, Aristotle said:
“If [a person] does [harm] in knowledge, but without previous deliberation, it is an act of injustice; this is true, for instance, of actions caused by spirit and other feelings that are natural or necessary for human beings. For when someone inflicts these harms and commits these errors, he does injustice and these are acts of injustice; but he is not hereby unjust or wicked, since it is not vice that causes him to inflict the harm. But whenever his decision is the cause, he is unjust and vicious” (taken from the Terence Irwin translation, pg. 80).
An attempt to paraphrase in simple terms: someone can be unjust, or can do injustice, it all depends on forethought and intent.
An attempt at an example: a thief steals a valuable watch, then turns around and sells it so someone, someone who is aware it is stolen. In this case, the thief is clearly unjust, as his decision (and action) caused someone else (the original watch owner) harm. The buyer does not suffer from any sort of vice in the decision to purchase the watch; the buyer sees a good deal and a transaction that will make all parties (thief and buyer) better off. Therefore, the buyer simply commits injustice, but is not necessarily unjust from that transaction.
Now, having said that, let’s reexamine the Disney Land debacle through the lens of justice. The situation: people are walking around the park, receiving special treatment because they have a person with a disability – someone they are paying – in their group. This person does not know the group, the guide is simply posing as a family member to imbue special opportunities to the group. Clearly, something is wrong with this scenario.
To examine the injustice in this scenario, the manner in which this situation matriculated must be examined. Therefore, I propose two options to explain how the situation could have arisen:
Option 1: the family solicited that it was looking for a guide to be paid to stand-in as a family member to give the family special treatment. A potential guide responded to the solicitation, was paid accordingly upon providing services, then disembarked.
Option 2: the guide solicited an ability to imbue special treatment to a family, provided proper payment. A family responded to the solicitation, paid the guide accordingly, then disembarked.
In both options, it is clear that the act which coordinates the harm/inconvenience to others – hence, what should result in the assignment of “unjust” – is the initial solicitation. The solicitor establishes the grounds for the bargain, poses the idea, and seeks out a way to complete the action. It is also apparent, then, that the responding party is committing, at the very least, an act of injustice, through taking the less-then-respectable offer and seeing it through. Hence, both parties are to blame for both instances, and the assignment of “unjust” falls accordingly depending on the coordinator at a minimum (possibly both depending on intent). Now, applying this logic to the articles’ exact situations, where both guides posted their potential services onto a solicitation website, then the guides can be considered unjust, and (at a minimum) the families committed acts of injustice. I am not suggesting that this is how it always works – I’m willing to entertain the notion that this could be an isolated incident – however it is how it went in this particular situation.
However, the statements above made by Disney and the AAPD make it seem as if the assignment of injustice should completely fall upon the families hiring the guides: the “deplorable” actions of the families; the “disturbing” decisions for nondisabled persons to “take advantage” of disabled privileges; “money can’t buy” civility and respect. Nowhere in the statements does it even suggest the possibility that the guides may, too, have been committing “deplorable” and “disturbing” acts through their advertisement of their services or through responding to someone looking for a guide for the said purpose.
Let the record show, I am not suggesting that the actions by the families involved are not terrible – they are. However, I am simply pointing out the fact that acts of injustice were committed by both guides and families, and it does not make sense to overlook that fact. Both guides in the article, as far as it would seem, were completely mentally capable. They were not being taken advantage of – they advertised their services themselves and orchestrated the entire situation. They were not poor peons in a scheme – they knowingly committed acts of injustice. So I question why exactly the unjust acts committed by these individuals have been overlooked. The best answer I can come up with is that the responses were attempts at political correctness, as if persons with disabilities would be offended if they were called out for their own acts of injustice. Presuming that is the case, then that fact alone – that they were so afraid to speak the truth – says a lot about the organizations themselves. Sadly, it may also say a lot about the world we live in; a world where the tiniest remark, no matter how true, has the potential to be taken out of context, manipulated, published online, and used in completely heinous ways against the person who made the statement. I may not agree with the way these organizations have presented their opinions, but I can certainly understand why they would be reluctant to do anything different.
The truth is that we live in a world where injustice happens. We do what we can to prevent it, but unfortunately it is not always in our control. However, what we can control is how we respond to the injustice. With that in mind, I am positive that proper response includes looking at the issues through a clear lens, and not through one shrouded in so much political correctness that an entire side of the injustice is simply left off the hook. Do not let fear deter you from asking the hard questions, as they are the ones that most often lead to the greatest lessons.